“Christina Rinella” of Burr Ridge, IL

Christina was reported to us as Chargeback Fraud. Chargeback fraud, also known as friendly fraud, occurs when a consumer makes an online shopping purchase with their own credit card, and then requests a chargeback from the issuing bank after receiving the purchased goods or services. This happened to a merchant on 2/15/2016. The order was received & shipped a day later with tracking. on 3/16/2016 the customer disputed the charge.

An attempt was made by the merchant to resolve but the customer did not reply. A quick Facebook profile search found the customer USING THE PRODUCT. This information, along with tracking details were forwarded to the CC company (Chase Bank) in an attempt to defeat the chargeback. Unfortunately, the merchant was not successful, eating the cost of the products + the cost of shipping & the chargeback fee.

Card Details:

Transaction Details: